Support & Help Center

How do I book a service?

Open the VELCURA app, search for the service you need, choose a provider, pick a time, and confirm. A 3% booking fee is added at checkout, and you’ll get a confirmation once the provider accepts.

How am I charged, and is my payment secure?

Payments are processed securely through Stripe. VELCURA never stores your full card number. You’re charged for the service price plus the 3% booking fee and any applicable taxes.

What is your cancellation policy?

Cancellations 24 or more hours before the appointment are free. Cancellations within 24 hours are charged 25% of the service price. See the Terms of Service for full details.

What does the “Verified Professional” badge mean?

It means VELCURA has reviewed the provider’s credentials, including evidence of insurance meeting our current requirements. It is not a guarantee of a provider’s work, qualifications, or coverage, and VELCURA does not insure providers.

How do I become a provider or upgrade to VELCURA Pro?

Sign up as a provider in the app and complete your profile. To upgrade to Pro ($100/month, 8% platform fee, Verified Professional badge), submit proof of qualifying business insurance for verification.

How do I report a problem, a review, or another user?

Use the report or flag option in the app, or email us at help@velcura.app. We review reports of objectionable content and act, typically within 24 hours.

How do I delete my account and data?

Go to Settings → Account → Delete Account, or email help@velcura.app and we’ll process your request. See our Privacy Policy for how we handle your data.

Where can I find your legal documents?

Our Terms of Service and Privacy Policy are linked in the app and on our website.